About Lifeline Narrm

Lifeline Narrm is Lifeline’s newest crisis support centre nationally, established in response to the growing need for mental health support across metropolitan Melbourne. Based along the Yarra River, Lifeline Narrm serves local communities including Yarra, Merri-bek, Darebin, Boroondara, Banyule, Whitehorse and Manningham, providing around-the-clock crisis support to Victorians in distress.

Since answering its first call in July 2023, Lifeline Narrm has grown into a vital hub of hope and connection. Its passionate team of highly trained volunteer Telephone Crisis Supporters provide 24/7 support through Lifeline’s national 13 11 14 service — offering compassionate listening, safety planning, and immediate help to those experiencing thoughts of suicide, isolation, or overwhelming distress.

Since then, Lifeline Narrm answered more than 15,000 calls, created over 1,400 safety plans for people at risk, and supported hundreds of individuals experiencing suicidal thoughts or domestic violence situations.

More than 150 volunteers have been recruited and trained, reflecting the organisation’s commitment to building a strong, skilled, and connected local network.

Guided by values of courage, leadership, integrity and connection, Lifeline Narrm’s vision is to be the organisation people turn to when crisis hits — and a leader in building resilience and preventing suicide.

At Lifeline Narrm, every call we answer is a reminder of both the fragility and resilience of the human spirit. Behind each voice is a person, a family, a community—seeking connection, safety, and hope. The alarming rise in suicide across Victoria is not just a Victorian problem, it is part of a national crisis that touches every corner of Australia. Too many lives are being cut short, and too many families are left carrying the weight of preventable loss.

The InterEdge Summit presented by Lifeline Narrm is our collective response. This summit is not just about conversations—it is about action. It is about coming together as a nation to say that mental health and psychosocial safety are not optional extras, but fundamental to how we live, work, and lead. It is about building a culture where compassion, accountability, and care are the standards by which organisations and communities measure success.

Melbourne, as a city deeply marked by the challenges of the pandemic, stands as a powerful symbol of both the struggles we have endured and the resilience we can harness. That’s why this city is the right place, and this moment the right time, to spark a national call to action. But the message we will carry forward reaches well beyond Melbourne—it is a call for change across every state, every workplace, and every community in Australia.

By supporting this summit, you are not simply sponsoring an event—you are standing with us in shaping a future where every person feels seen, supported, and safe. Together, we can create workplaces that protect wellbeing, communities that nurture resilience, and a society united in the belief that suicide is preventable.
Carrie Leeson
CEO Lifeline Narrm

Why This Matters

Australia is facing a mental health crisis that can no longer be ignored. In Victoria alone, suicide rates rose by 16% between 2022 and 2023, the highest number
ever recorded in the state’s history. Behind these statistics are families, workplaces, and communities deeply impacted. The cost is not only personal, but organisational and societal.

Melbourne—one of the hardest-hit cities in the world during the COVID-19 pandemic—has emerged as both a symbol of challenge and of resilience.
The experience of isolation, disruption, and strain on mental health services has revealed the urgent need for systemic change.
At the same time, the city’s collective strength makes it the right place to host a national conversation about how we respond.

The InterEdge Summit presented by Lifeline Narrm is more than an event: it is a national call to action. It invites leaders, organisations, and communities
to step forward together and reshape how mental health and psychosocial safety are addressed—at work, in policy, and in daily life.

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How Funds Are Used

Proceeds from this event will directly support Lifeline Narrm’s critical 24/7 crisis support services, as well as community education, prevention programs, and research, training, and outreach initiatives across Victoria.

 Every donation has a tangible impact – $39 allows a life-saving suicide prevention call to be answered, while $10,000 funds the comprehensive training of a new volunteer crisis supporter. Contributions also ensure our crisis supporters receive ongoing professional development, keeping their skills current and effective. In addition, your support helps deliver vital suicide prevention programs and community initiatives that raise awareness, build resilience, and strengthen local communities, ensuring that help is available when it is needed most.

By supporting Lifeline Narrm, you are directly helping people in moments of intense need, creating pathways to hope, connection, and recovery for individuals and families across Victoria.

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$39

Could help save a life

Every 30 seconds, someone in Australia calls Lifeline. But right now, we can’t answer them all. It costs just $39 to answer a call—and that $39 could be the difference between someone finding hope or feeling alone. Your donation gives us the resources to be there when it matters most. For every $39 you give, you help save a life.

Proceeds from this event will directly support:

  • 24/7 crisis support and telephone counselling services
  • Community education and suicide prevention programs
  • Mental health research and advocacy initiatives
  • Training and support for crisis counsellors

You are not alone. We're here to listen.